Terms of service

1. General

These terms of service apply to all orders and deliveries through our online shop. By placing an order, you agree to these terms.

2. Orders & payment

• Orders are processed only after payment has been received.
• All prices include VAT and exclude shipping costs, unless stated otherwise.

3. Processing & shipping

• Orders are processed and dispatched through Fulfilment Today in Enschede.
• Processing time: 1–2 working days.
• Delivery within the Netherlands: 1–3 working days.
• Delivery within Europe and internationally: 3–10 working days, depending on the destination.
• You will receive a tracking code once your parcel has been dispatched.

4. Returns & right of withdrawal

• You have the right to return your order within 14 days of receipt.
• Products must be returned unused, undamaged and in their original packaging.
• Return costs are at your expense, unless otherwise agreed.

5. Liability

We are not liable for damage resulting from incorrect use of our products or delays beyond our control, such as carrier delays.

6. Customer service

For questions or complaints, contact hello@sacredsoil.nl. We aim to respond within 2 working days.